I continue my series that focuses on our three-part philosophy on how to care for customers—and even surprise and delight them—if things break. This philosophy guides how we support our customers and is at the heart of how Lumen delivers […]
Although the travel and hospitality industries took a big hit during the COVID-19 pandemic, the return to normalcy will bring a surge of traffic and revenue back to them in the coming months. However, with so much demand on the […]
What’s your passion? For me, time with family and golf are at the top of my list. Originally from New Jersey, my dad decided to move us out west after watching too many John Wayne movies. The majority of my […]
How do you perform under pressure? In sports, winning individuals and teams need resilience to stay focused and the mental agility to move their strategies forward. Businesses may have different stakes than athletes, yet they have the same needs in […]
—Retailers have been at the forefront of digital transformation strategies since before the term digital transformation entered the lexicon. For over two decades, eCommerce providers sought ways to create new customer-centric shopping experiences through the use of websites and mobile […]
I ask myself that question a lot. After all, we have made a commitment to be a company that will enable human progress through the technologies we deliver. Progress can’t happen without care and responsibility. The 2020 Environmental, Social and […]
Like many of us who started out in telecommunications, I have spent most of my sales career in the fulfillment business. My teams would work with enterprises of all sizes to identify which solutions met their voice and data needs. […]
Country music legend John Denver famously sang “sunshine on my shoulders makes me happy,” and I couldn’t agree more. I moved to Colorado for the sunshine. It nurtures the soul and stimulates growth. I like to think of it as […]
My last blog outlined Lumen’s three-part philosophy on how to care for – and even surprise and delight – customers when things break. This philosophy guides how we support our customers and is a key component of how Lumen delivers […]
Sometimes the toughest part about change is explaining it—what’s happening, why it’s happening, and why it’s the right thing to do. Our recent meeting with the investor community gave us a chance to spend more time explaining the significant progress […]
