When spring comes, I know two things for sure: I will sneeze non-stop because of my seasonal allergies, and I will have to deep clean our house. This year, my wife persuaded me to go through the dusty, spider-filled attic […]
When spring comes, I know two things for sure: I will sneeze non-stop because of my seasonal allergies, and I will have to deep clean our house. This year, my wife persuaded me to go through the dusty, spider-filled attic […]
As technologies rapidly evolve, how can you adapt them to create new customer experiences and differentiated employee experiences that make you stand out? In just five minutes, this article will provide an overview of customer experience (CX) issues, the technologies […]
Some of the most impactful experiences of my career involve two industries colliding: sports and technology. I’ve spent more than two decades playing on both sides—working in technology to solve customer pain points and helping bring the Seattle Seahawks’ mascot […]
Customer experience has become more front and center as a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer […]
Digital business transformation and technology adoption are not just buzzwords, but strategic imperatives for large enterprises that want to stay competitive and agile in the face of changing customer expectations, market dynamics and regulatory pressures. The pace of digital transformation […]
The retail industry today is undergoing a massive transformation as consumer expectations, preferences, and behaviors change rapidly. Retailers face increasing pressure to deliver exceptional omnichannel customer experiences and reimagine their operations and supply chains, all while improving their profitability and […]
Digital transformation adoption in the public sector has increased in recent years to meet the needs and expectations in communities. Like the private sector, public agencies are facing similar challenges of improving service delivery and enhancing experiences in a digital […]
Financial services institutions are currently experiencing profound levels of change as they prepare for the future of business and commerce. And they are facing unprecedented challenges and opportunities in the digital era. Customers expect personalized, convenient, and secure services across […]
The retail industry is undergoing a digital transformation, driven by changing customer expectations, omnichannel strategies and eCommerce platforms, with security risks evolving just as fast. Risks such as data breaches, downtime, organized retail crime and return fraud, and supply chain […]
The financial world has changed dramatically in recent years. The proliferation of fintech startups, online payments and open banking—which allows access and control of consumer accounts through third-party applications—has reshaped the competitive landscape, heightening both innovation and customer expectations. Perhaps […]