Customer Success

A smiling person talking outdoors on a mobile phone as sunlight filters through autumn foliage behind them

How technology companies manage their own “foliage”
Lumen November 18, 2021
A group of businesspeople sit around a table with an open laptop on it and look at a person in the middle who is speaking and gesturing

Preparing Lumen Leaders to Succeed Through Effective Leadership Development Programs
Stephanie Calhoun November 4, 2021
Two businesspeople shaking hands and smiling as two other people look on

Empathy: The key to a great customer experience
Lumen October 5, 2021

Three people sitting at a table looking at something out of view with a blue text box overlaid with the blog title: From the valley to the mountaintop, seeing the brilliance of our future

From the valley to the mountaintop, seeing the brilliance of our future
Raul Contreras October 5, 2021
A diverse group of people engaging in a casual conversation in an office setting surrounded by desks and computers

Retaining a Diverse Workforce—A Targeted Approach for Organizational Success
India Sylvester September 30, 2021
Woman talking through a mic headset

Silence speaks, and sometimes it doesn’t say nice things
Ron Pfaff August 11, 2021

A person in an office talks on a desk phone while gesturing with their right hand

Part 2: Why Newer Isn’t Always Better—Loyalty to Legacy Voice
Molly Moser June 10, 2021
Close up of a smiling person wearing a headset

If It Breaks, Fix it Fast and Right
Ron Pfaff June 4, 2021
Person with a rolling suitcase holding a mobile phone checking in at a hotel front desk

Elevating the Travel & Hospitality Customer Experience Through Edge Application Delivery Solutions
Lumen June 3, 2021

A professional works at a laptop at a table with a tablet, eyeglasses and cup of coffee

IDC Finds Voice and UC&C Services Bring Significant Value to the Enterprise
Amy Foster May 17, 2021