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Retail Branches as ‘Ground Zero for Change’

Roji Oommen Posted On May 2, 2023
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Businesswoman with credit card, Woman inserting a credit card to ATM

Banks are at a crossroads and caught in a whirlwind of change—technological, regulatory, and customer-driven as consumers demand superior service. Fraud is another ever-present foe. It’s growing in sophistication and proliferation, without a bona fide solution in sight. With these elevated security risks, banks are more vulnerable than ever to security breaches, which have the potential to destroy their brands and reputations.

As revenue shrinks and closures multiply, bank branches must reinvent themselves amid the rapid digitalization of banking.

Click here to continue reading this article on Payments Journal.

This content is provided for informational purposes only and may require additional research and substantiation by the end user. In addition, the information is provided “as is” without any warranty or condition of any kind, either express or implied. Use of this information is at the end user’s own risk. Lumen does not warrant that the information will meet the end user’s requirements or that the implementation or usage of this information will result in the desired outcome of the end user. All third-party company and product or service names referenced in this article are for identification purposes only and do not imply endorsement or affiliation with Lumen. This document represents Lumen products and offerings as of the date of issue.

Post Views: 2,275

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Author

Roji Oommen

Roji is currently responsible for product strategy, alliances and partnerships within Lumen Technologies’ Financial Services practice area. He works very closely with the clients that make up this vertical to deliver purpose-built IT infrastructure and connectivity solutions. Roji has more than 20 years of experience, at organizations such as Thomson Reuters, IBM and Bridge Information Systems, specializing in information technology for financial services firms.

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