When spring comes, I know two things for sure: I will sneeze non-stop because of my seasonal allergies, and I will have to deep clean our house. This year, my wife persuaded me to go through the dusty, spider-filled attic […]
As technologies rapidly evolve, how can you adapt them to create new customer experiences and differentiated employee experiences that make you stand out? In just five minutes, this article will provide an overview of customer experience (CX) issues, the technologies […]
Some of the most impactful experiences of my career involve two industries colliding: sports and technology. I’ve spent more than two decades playing on both sides—working in technology to solve customer pain points and helping bring the Seattle Seahawks’ mascot […]
Imagine that you are the CTO of a retailer with a large online presence. The holiday season is upon you, and while business is booming, you are operating with reduced security staff and limited resources to monitor your networks and applications. […]
Customer experience has become more front and center as a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer […]
Learn how Lumen can help you transition from outdated systems and optimize your applications for enhanced performance, security and scalability. Trying to keep up with the rest of the world can be difficult and frustrating when you’re using antiquated products. […]
The retail industry today is undergoing a massive transformation as consumer expectations, preferences, and behaviors change rapidly. Retailers face increasing pressure to deliver exceptional omnichannel customer experiences and reimagine their operations and supply chains, all while improving their profitability and […]
Digital transformation adoption in the public sector has increased in recent years to meet the needs and expectations in communities. Like the private sector, public agencies are facing similar challenges of improving service delivery and enhancing experiences in a digital […]
The retail industry is undergoing a digital transformation, driven by changing customer expectations, omnichannel strategies and eCommerce platforms, with security risks evolving just as fast. Risks such as data breaches, downtime, organized retail crime and return fraud, and supply chain […]
The financial world has changed dramatically in recent years. The proliferation of fintech startups, online payments and open banking—which allows access and control of consumer accounts through third-party applications—has reshaped the competitive landscape, heightening both innovation and customer expectations. Perhaps […]
