Christy is a senior data scientist in Customer Experience and Insights at Lumen. She works primarily on building machine learning models to drive customer centricity and demonstrate the business impacts of customer loyalty economics and predictive customer health. Before joining Lumen, Christy obtained a PhD in computer science and engineering, specializing in applying machine learning and real time algorithms. She joined Lumen in 2019 and has since worked to expand the company's portfolio with new AI/ML models.
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.