Happiness Is a Great Video Conference Experience
In today’s increasingly dispersed workplace, your team members may be in the next cubicle or on the other side of the globe, making communication and collaboration more challenging. But with video conferencing, it doesn’t matter where your office is located. Virtual meetings, webinars, and digital classrooms make it easier for teams to collaborate across continents and time zones, reducing travel costs, saving time, and improving productivity. This reality is driving the growth of the global video conferencing market which is projected to reach $6.37 billion by 2026, according to Fortune Business Insights.
Zoom is one of the fastest-growing teleconferencing companies in the world. The company’s executives attribute its explosive growth to a laser-like focus on customer satisfaction and a keen desire to make it easy for people to collaborate around the globe. Its customers range from the individual online user all the way to the largest Fortune 100 enterprises in North America. The platform’s popularity has skyrocketed in recent years. Growth of this magnitude comes with many challenges. For Zoom, it’s all about the ability to scale, ensuring that their IT structure can support rising user demand.
That’s why Zoom turned to CenturyLink.
Reliability Is Key To Users’ Happiness
According to Zoom founder and CEO Eric S. Yuan, the company’s main objective is to bring “happiness” to its users by empowering people to accomplish more through collaboration and frictionless communication. Video conferencing is a real-time application that requires high quality, 24/7 network availability. The company can’t afford to let network outages and latency issues degrade the quality of the service and risk driving away customers.
“Reliability and availability are very important because customers who depend on our service want to make sure that at any time Zoom just works,” Yuan said.
The video conferencing company was looking to expand globally and needed a network infrastructure provider with a worldwide presence and deep technical resources for troubleshooting potential issues. While cost was important, executives had to carefully weigh this against providing a quality, reliable service around the world. The ideal service provider needed the resources to help Zoom manage today’s requirements as well as shape and manage the company’s future growth.
A Global Network Makes Collaboration Easier
Zoom chose CenturyLink as its primary network provider because of CenturyLink’s expansive worldwide fiber network, reputation for providing reliable infrastructure, and a shared vision of dedication toward customer satisfaction. The CenturyLink team worked closely with Zoom’s executives to ensure a common view of the business and how to meet its expanding needs.
The CenturyLink® MPLS backbone formed the foundation of the solution, while CenturyLink® Wavelength Services connected Zoom’s data centers. CenturyLink voice services support the audio portion of Zoom Conferencing in the U.S. and Latin America, plus Zoom Phone (a cloud-based phone system) in Latin America.
The company also took advantage of CenturyLink’s data centers and colocation services to expand and improve services in various markets worldwide. As a result, Zoom was able to scale its services and move closer to its customers. CenturyLink’s networking solutions make collaboration easier and help enable Zoom to deliver a high-quality customer experience—virtually anywhere in the world.
Poised For Future Growth
Zoom’s business continues to grow as the company seeks to expand globally and introduce new features and innovations. The company views its pact with CenturyLink as a key component of its future growth.
“Zoom has had historical growth. Our challenge is to be able to keep up with customers’ needs and add capacity to our network,” said Alex Guerrero, senior manager of SaaS operations at Zoom. “CenturyLink’s global network is one of the biggest networks in the world and that capacity will be critical to our business as we grow.”
Learn how Zoom uses CenturyLink’s technology and expertise to deliver on its mission to bring happiness to its customers around the world.
Learn more about CenturyLink’s unique solution for Zoom by watching the case study video.
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