In 2020, Rew Materials was hit with a ransomware attack. “It was some of the hardest five or six days of my career working around the clock trying to get the network back up and running,” says Rew Materials IT […]
As a managed service provider (MSP) in Springfield, Ohio, ProStratus primarily serves small and medium-sized businesses (SMBs). Many of these businesses operate with lean budgets, so it can be difficult to modernize their networks at the price point they need. […]
In an era where technology is reshaping every aspect of our lives, healthcare stands as one of the most impacted sectors. Imagine a world where diseases are prevented rather than cured, where patients receive personalized treatment plans tailored to their […]
A solid network is essential for PhoneBurner to deliver on their core mission: to drive high-quality conversations. “The thing we do best is accelerating live engagements,” says Kevin Reeves, chief technology officer (CTO) at PhoneBurner. “Voice, and voice quality, is […]
As technologies rapidly evolve, how can you adapt them to create new customer experiences and differentiated employee experiences that make you stand out? In just five minutes, this article will provide an overview of customer experience (CX) issues, the technologies […]
Some of the most impactful experiences of my career involve two industries colliding: sports and technology. I’ve spent more than two decades playing on both sides—working in technology to solve customer pain points and helping bring the Seattle Seahawks’ mascot […]
Customer experience has become more front and center as a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer […]
Learn how Lumen can help you transition from outdated systems and optimize your applications for enhanced performance, security and scalability. Trying to keep up with the rest of the world can be difficult and frustrating when you’re using antiquated products. […]
Today’s IT leaders are more concerned than ever about creating a lasting and robust strategy for their businesses to accelerate growth. They are seeing technology as a key part of their growth strategy with the challenges they face such as […]
“People don’t think parking garages are necessarily IT heavy.” Chris Phillips, SVP and CFO of the Little Rock Convention & Visitors Bureau (LRCVB), talks about a unique problem the organization faced. “You have to run things like license plate monitors, […]
