Heather Roberts, Senior Solutions Marketing Manager, Lumen

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Heather Roberts

Heather Roberts, a Senior Solutions Marketing Manager at Lumen, focuses on how networking and AI can help midsized businesses be more successful. With over 30 years of networking content experience, she's been writing for Lumen for more than a decade.

Person in casual attire sitting at a table and working on a blue laptop in a home setting.

AI-Powered Customer Service: Success Stories and Best Practices

Artificial intelligence (AI) is transforming customer service by automating and enhancing client interactions, helping […]

Heather Roberts Posted On March 5, 2025

Five people in business casual attire sitting and talking at a conference table with laptops and papers.

Network Optimization for AI: Best Practices and Strategies

The advent of artificial intelligence (AI) has ushered in a new era of data […]

Heather Roberts Posted On February 18, 2025

Two business colleagues discuss AI project details on a laptop in an office setting as two other people work at a table in the background.

Secure And Scalable Networks: Your Key To AI Success

Artificial intelligence (AI) is not just a buzzword or a futuristic movie plot — […]

Heather Roberts Posted On February 6, 2025

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Lumen is unleashing the world’s digital potential. We ignite business growth by connecting people, data, and applications – quickly, securely, and effortlessly. As the trusted network for AI, Lumen uses the scale of our network to help companies realize AI’s full potential. From metro connectivity to long-haul data transport to our edge cloud, security, managed service, and digital platform capabilities, we meet our customers’ needs today and as they build for tomorrow.

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